Terms and Privacy 

Definitions 

“We”, “us” and “our” means Fairview Vehicle Services, Registered Address at Arnolds Garage, Sherborne Causeway, Shaftesbury, Dorset. SP7 9PX – VAT Number 841 706 239 

“Website” means www.fairviewvehicleservices.com
“User”, “You”, “your” and “yours” means the person(s) accessing the website. 

“Material” means any information, data, text, graphics, links, programming code or other material published, contained or available on the website. 

Terms 

These terms apply to all users of this website, if you do not accept these terms then you should immediately stop using this website. Your use of this website confirms your acceptance of these terms. We cannot guarantee that you will always be able to access our website; we will not be liable to you for any interruption or delay that you experience in accessing the website, whatever the cause. 

We may change these terms from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes.
These terms are effective from 1st April 2018. 

Privacy Policy General

Your privacy and security is very important to us and for the purpose of complying with the EU General Data Protection Regulation (GDPR) the data controller is Fairview Vehicle Services, Arnolds Garage, Sherborne Causeway, Shaftesbury SP7 9PX. In the course of providing the services you have requested from us we may collect basic personal data about you, which does not include any special categories of personal information about you (often know as ‘Sensitive personal data’) this information does, however include the likes of your name, address, telephone number and email address. No personal data will be collected without consent and the personal data we hold about you will be processed by our staff and strictly in accordance with our data policy.  We take all reasonable steps to ensure you personal data is processed securely, IT systems are encrypted with password protection and Hard copy is stored secure and locked. We will only keep your personal data as long as we continue to deliver the services you request or until you notify us that you no longer wish to receive services or information from us. 

We will never share your data and no third parties will have access to your personal data unless there is a legal obligation for us to provide them with this

Under GDPR all individuals have the right to Subject Access Request (SAR), if a SAR request is valid and permissible then data will be supplied to individuals within 30 days of the request being deemed valid. 

We use CCTV camera to record images on our premises to protect our customers, staff and our business, in some limited circumstances it may be appropriate to release footage to a third party where legally required to do so.  All requests to disclose footage must be made in writing to the Data Controller, Fairview Vehicle Services, Arnolds Garage, Sherborne Causeway, Shaftesbury SP7 9PX all requests must be valid and permissible, data will be supplied to individuals within 30 days of the request being deemed valid. 

Privacy Policy Website

The content of this website is provided solely for the purpose of providing general information and is not intended to amount to advice on which reliance should be placed.
As a visitor to our website please note that you are not required to provide any personal information, we do not offer a registered user or subscription account. We do not use analytical or statistical tools that track user viewing activity or capture personal information. We do not record, collect or make use of personal data. 

Cookies 

‘Cookies’ are small pieces of information that are stored on your computer by your browser. Cookies are widely used to make websites work, or work more efficiently, some cookies can be used to provide information to the owners of the website. Our website does not make use of cookies that contain any personally identifiable information.
Most web browsers allow some control of cookies through browser settings. To find out more information on managing cookies on your computer please look at the help menu or setting options on your browser. 

Complaints Handling Procedure 

Fairview Vehicle Services are proud to be a member of the Retail Motor Industry’s (RMI) Trust My Garage Scheme, which provides our customers with the peace of mind of an agreed compliant resolution process and Conciliation & Arbitration service should the need arise.
In the unlikely event you are unhappy with our service and wish to make a complaint, in the first instance please contact Marcus Arnold using one of the following methods 

Telephone: 01747 838202 Email: fairview4cars@hotmail.com or write to us at:
Fairview Vehicle Services, Arnolds Garage, Sherborne Causeway, Shaftesbury, Dorset SP7 9PX providing us with details of your complaint and your invoice number.
We will respond to your complaint and do our best to resolve matters as quickly as possible. A copy of our full complaint process is available on request. 

Links 

This website provides links to other websites. These links are for your convenience only and do not signify that we endorse or have any responsibility for the content or for the security of any transactions that you enter into relating to those linked sites. 

Copyright 

All material on this site is protected by copyright, you may not copy, download or reproduce any part of this website for your own personal use, for commercial purposes or for gain, unless you first obtain our written consent. 

Copyright © 2015 Fairview Vehicle Services